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Privacy Policy
Your trust matters to us. Here is exactly what we do — and do not do — with your information.
Last updated: November 2026
Scale Up — Digital Growth Studio ("we", "our", "us") respects your privacy. This policy explains what information we collect when you use our website or contact us, and how we use it. We keep things simple: we only collect what we need to answer you and deliver our services.
Information we collect
- Contact details you share with us — for example your name, business name and phone number when you message us on WhatsApp.
- Project information — details about your business, products and requirements that you send us so we can prepare a plan and price.
- Account access you provide — for services like store or marketplace management, you may grant us access to your store or seller accounts. This access is used only to perform the work you hired us for.
- Basic website data — standard technical information (such as device and browser type) that helps us keep the website fast and secure.
How we use your information
- To reply to your enquiries and provide quotations.
- To deliver and manage the services you order.
- To send you project updates, reports and support messages.
- To improve our services and website.
We do not sell your personal information to anyone.
WhatsApp and third-party platforms
Most communication happens on WhatsApp, which is operated by Meta; messages there are covered by WhatsApp's own privacy policy. Our services also involve third-party platforms such as Shopify, Amazon, Noon, Meta and Google — when we work on your accounts there, those platforms' policies also apply.
Data retention and security
We keep project information only as long as needed to provide our services and support. Access to client accounts and files is limited to the team members working on your project. You can ask us at any time to delete the information we hold about you.
Your rights
- Ask what information we hold about you.
- Ask us to correct or delete it.
- Withdraw any account access you have given us, at any time, from your own account settings.
Changes to this policy
If we update this policy, the new version will be published on this page with a revised date.
Contact us
For any privacy question, message us on WhatsApp: +92 332 9281189.
